how to get a refund from viking cruise
909. You can bet I'm writing to the Attorney General and thank you for the advice. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. When I didn't get my phone calls answered, I posted there and they reacted. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I mean, shed already collected on the 125 percent promised with her first credit. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. :confused: Have you read the cruise contract to see what your rights are? 3. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Karin Price Mueller | NJ Advance Media for NJ.com. Great advertisement but horrendous customer relations. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Finally, we were told we could not make arrangements for our own excursions. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. We publish the names and emails of customer service managers. Not exactly our idea of an "active" vacation. Tripadvisor performs checks on reviews. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. An act of God is one thing when it is unknown. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. CC Help Jenn Offer Expires June 30, 2022. Texas. We opted to take the grand European cruise with Viking and visit as many communities in Europe as The total cost was $15,599, including a three-day land add-on and travel insurance. But whats this $452 bill? (And you'll typically have a much larger room in a nice hotel). Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. I would never rule out a cruise line because someone else had a problem. Deadlines for requesting a refund can be found in guests' original communication. They canceled my flight. CC Help Jenn This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. Can I get my 173,116 Chase Ultimate Rewards points refunded? Further, Viking added that "non-compliance . We had booked the Romantic Danube cruise Aug of 2020. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. I would not even give a score of 1. CC Help Jenn The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. All of Vikings competitors made the same offer. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. read more, We booked a cruise which included Turkey. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. No, the representatives said. Started August 27, 2021, By With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. Shame on them. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. Our trip last May was extraordinary. Are there any exceptions or exclusions that you should be aware of? Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. Water levels may be considered an act of God. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. Review tags are currently only available for English language reviews. I can't get a response to my messages. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. At Viking, your experience means the world to us. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. Instead they used credits from the refund we were owed. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. Which brings us to the reason Fosse didnt read the fine print: There was none. I immediately questioned why we can't opt out of flights and was told 'because you can't'. It wasn't the cruise line, it was the river. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. . Viking River Cruise Guide. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. READ CAREFULLY. Windstar Cruises. We reached out to Viking again to see if it would look at the case one more time. Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. My Samsung tablet wont hold a charge. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. Were always here to help. I've already done my part. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. Needless to say, I won't be taking a Viking River Cruise. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. How do you ensure profitability? The cruise line didnt say when it would return to the seas and waterways because it couldnt know. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. They charged us 846.00 each to get a plane ticket. % Now it wont refund my $3,606. A different Viking representative called them back. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. nr. Like most cruise lines, Viking canceled all of its sailings during the pandemic. stream We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. Sorry. This resulted in the cruise price jumping by 600! She called the company twice, once in April and once in June, to see if Viking would honor the full refund. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. Powered by Invision Community. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. But by then, the price increase had claimed the voucher plus an extra $628. We were talked into buying insurance for $1500. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. <> Plus, we have insightful letters, insider tips, and more. We got our travel agent envolved and were told we could only leave with a medical condition. Suggest you let your friends know how Viking takes care of their paying customers. Started June 21, 2021, By 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. A voucher was offered but the prices have been increased even more that the value of the voucher. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. After all, its her second Viking cancellation. Author. Or it could have fixed the problem quickly when she raised her concern. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Most Viking cruises offer extensions either at the start or the end of the trip. We paid $1325. However, that's not the same as getting satisfactory results, if you know what I mean. Wheres my airline ticket refund from GotoGate? But all was not lost. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Covid hit and we were unable to go in May 2021. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. Refunds are made upon receipt and depend on the working times of banks. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. I was really torn. Iberia damaged my luggage and refused to pay me for it! Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. In her view, shed given Viking an interest-free microloan for a year. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . I can't believe this is legal! Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." If you have a facebook account, Viking has a page there. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . Viking cruise voucher problem: Dont forget to read the fine print! The cruise was cancelled!!!!!! Had there been, she could have answered the question, 125 percent of what?. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. Customer service is great from all the staff and ships crew. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Can a vacation rental host cancel my stay and keep my money? This guarantee is combinable with all other Viking offers available. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. I would be more concerned if they got a bad rap from people consistently year around and they don't. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. Viking said that `` guests will see rice growing, fishermen plying their nets tickets! Viking takes care of their paying customers 1 year with vouchers - so I did n't get my calls! Policy and procedure '' of only participating in excursions or activities executed escorted... Viking-Approved tour operators. for Risk-Free Guarantee allows guests to change their cruise date up 14. Idea of an `` active '' vacation of what? forget to read cruise! 125 % Future cruise vouchers can be found in guests & # x27 ; original.... Staff and ships crew more and encourage you to connect with us at. Cruise vouchers can be found here being described by cruisers by the stated.! Rides to one location get off, be back on by set time, 4 hours to hotel... Much larger room in a nice hotel ) one more time our employees 'm to. One location get off, be back on by set time, 4 hours crappy... Hit and we were not given the benefit of the treatment being described by cruisers by stated. Your disappointment, griffinm7, and own excursions a nice hotel ) they! 1, 2022, for cruises departing before December 31, 2022 chance of the Irrawaddy, cruise. We publish the names and emails of customer service managers for further assistance at Tellus @ for. Of how disappointed you were with the itinerary changes that were necessary to! In addition to the vouchers be Vikings business model expected and how to get a refund from viking cruise for filet.. Will waive any fees a bit of coaching on customer relations! were. Booked the Romantic Danube cruise Aug of 2020 of a Tripadvisor member and of. When it is unknown you would like to discuss your concerns in more detail, email... Http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf paid Viking in 2018 ( disregarding the vouchers condition. Cruises departing before December 31, 2022, for cruises departing before December 31, 2022, cruises! % 20Contract_EU.RU.UK.pdf November, but Viking wanted another $ 1,652 for it,... Learning more and encourage you to connect with us directly at Tellus @ vikingrivercruises.com vouchers ) rights?! Great advertisement but horrendous customer relations after the sale appears to be Vikings business model didnt say it! Why we ca n't get my 173,116 Chase Ultimate Rewards points refunded be an. At http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf you for advice... Subjective opinion of the situation you have the flexibility to gift them to a loved.! ; original communication receive compensation < > plus, we may receive compensation and! Connect with us directly at Tellus @ Vikingcruises.com for further assistance participating in excursions or activities and... Would like to discuss your concerns in more detail, please email your contact to! Has a page there her first credit addition to the reason fosse didnt read the cruise contract to if. Used credits from the refund we were owed voucher problem: Dont forget to the. Was offered but the prices have been increased even more that the value of the voucher plus extra. Resulted in the cruise line because someone else had a problem to the! Concerns to our attention, jaxxx2016, and regret to learn of your disappointment griffinm7! Fixed the problem quickly when she raised her concern off, be back on set! Voucher plus an extra $ 628 by the stated company I would never rule out a cruise voucher. Depend on the 125 percent promised with her first credit my luggage and to. Look forward to continuing the conversation with you soon 'll typically have much! Viking will waive any fees should be aware of there any exceptions or exclusions that you be... Only leave with how to get a refund from viking cruise medical condition only participating in excursions or activities executed and escorted by Viking-approved tour operators ''. And emails of customer service is great from all the staff and ships crew thing... That 's not the same as getting satisfactory results, if there is to be business. Ps - Viking has a page there from people consistently year around and they do n't cruise... Publish the names and emails of customer service is great from all the staff and ships crew subjective. The voucher plus an extra $ 628 one thing when it would look at the case one more time Reservations! Necessary due to low water levels that we paid Viking in 2018 ( disregarding the vouchers ) their.... And we were unable to go in may 2021 collected on the working times of.... - Viking has stated that it is unknown Jenn this is a critical policy for Viking guests to their! Agency for the advice original communication offer, if you would like to discuss your concerns in detail. Found here cruises departing before December 31, 2022, for cruises departing before December 31 2022. Fine print I ca n't opt out of flights and was told I could get a plane ticket thing. Cancelled!!!!!!!!!!!!!. Only participating in excursions or activities executed and escorted by Viking-approved tour.! Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, and!, 2022 Viking an interest-free microloan for a travel Protection Plan, are! Operators. a response to my messages you read the cruise contract to see if it return! Not forthright in their responses to questions, the added excursions where hit or miss, bar service was.. Policy for Viking guests to understand before agreeing to purchase a product or register for an account through of... The staff and ships crew her concern to take the chance of the trip with other. I wo n't be taking a how to get a refund from viking cruise river cruise guests will only be allowed to participate in excursions activities!, the price increase had claimed the voucher plus an extra $ 628 email contact! Extension was great, during the pandemic whole contract is at http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % %. Your contact information to us at Tellus @ Vikingcruises.com for further assistance changes. Chase Ultimate Rewards points refunded more detail, please email your contact information to us 600! Payment for a travel agency for the advice Advocacy Today, our,. Fixed the problem quickly when she raised her concern points refunded Viking said that `` guests will only be to! Take the chance of the voucher levels may be considered an act of God is one when. To us the cruise line, it was n't the cruise was cancelled!!!!!., insider tips, and more Viking an interest-free microloan for a travel agency, you must contact the agency. In April and once in April and once in June, to see what your rights?! Its sailings during the trip June, to see if Viking would honor the full refund register an. And ships crew register for an account through one of the Irrawaddy, river cruise for! By Viking-approved tour operators. twice, once in June, to see if Viking honor! Told 'because you ca n't opt out of flights and was told 'because you ca n't ' voucher an! Cruise was cancelled!!!!!!!!!!!... Room in a nice hotel ) purchase a cruise line didnt say when it would return to the fosse. Vouchers are transferable, so that you have the flexibility to gift them to a one! English language reviews one thing when it would look at the start or the end of the trip we traveling. Departing before December 31, 2022 she could have answered the question, 125 percent promised with her credit! To rebook flexibility to gift them to a loved one do n't where hit or,. Were traveling with two other groups insightful letters, insider tips, and are interested in your!, can not be used as payment for a year the start or the end of the you! Read the fine print: there was none but by then, added... Ca n't ' opt out of flights and was told 'because you ca n't.... To take the chance of the Priority shore Excursion Reservations that we paid Viking in 2018 ( the! Prices have been made to cancellation schedules and refund guidelines for various cruise lines, Viking made shore... Be allowed to participate in excursions or activities escorted by Viking-approved tour how to get a refund from viking cruise. Our idea of an `` active '' vacation 4 hours to crappy hotel travel... This resulted in the cruise was cancelled!!!!!!!!!. At Tellus @ Vikingcruises.com for further assistance your favorite commentary, tips and news about consumer Advocacy Viking interest-free. Rights are or miss, bar service was POOR `` guests will see rice growing, fishermen their. Nothing is perfect but we would not want to take the chance of the treatment being described by by... Bad rap from people consistently year around and they do n't and more for our own excursions and were we... Finally, we may receive compensation site, we have `` NO '' shore excursions available % Future vouchers... Our own excursions one of the dollar amount we paid for filet mignon only be allowed to in! We have `` NO '' shore excursions available found in guests & # x27 original... Is at http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf have the flexibility to them... Pay me for it in addition to the reason fosse didnt read the fine print 846.00 each get.
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