trainline change email address
All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Depending on your operator and ticket type, you may be able to either cancel and get a refund for your ticket or change your ticket. That includes situations where you deliberately allow someone else to use your account to make a booking. We also show you our prices in other currencies as part of our booking service. Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. On the Facebook Settings page click on the General tab in the left pane. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. That means you may need to arrange any cancellations, changes, or issues directly with them. Please have a look at our FAQ page for more information. See the National Rail Conditions of Travel (we will call these the NRCoT) for more information about penalty fares. UK next day delivery We use Royal Mail Special Delivery. Weve tried to cover a wide range of devices, but our app wont work on all of them. Note that this minimum spend amount may be varied from time to time in the offer email you receive. If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. But there is no judge or jury, and judicial review of an arbitrators award is limited. See the National Rail Conditions of Travel (NRCoT) for more information about penalty fares. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). Youll need to sign for the tickets upon delivery. A Senior Railcard gives you 1/3 off rail fares across Britain. This service is currently available between 08:00 and 22:00 UK time any day of the week. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. For journeys outside of the UK including Eurostar, please contact us by email. Changing your ticket for European coach journeys. A 16-25 Railcard gives you 1/3 off rail fares across Britain. Please note that it is not possible to call this phone number in order to make a booking. The relevant laws of France will apply to these Terms and Conditions. By participating in the scheme, you agree to the conditions set out in this section. When the request for the right of withdrawal is accepted, the full refund of the card or subscription is made via the payment method used during the purchase. STEP 4: Search for new tickets. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. A Family & Friends Railcard gives you 1/3 off rail fares across Britain. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. Navigate phone maze to a human Press 3 then 5. Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. About Us; Staff; Camps; Scuba. If you are a business or a travel management company looking for a business travel solution, please click here. Cancelling/refunding your ticket for European coach journeys. Related Articles Refund for a train that was cancelled What travel insurance do we offer and how do I make a claim? For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. You can find details of these rules in the operators terms and conditions. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Like with everything these days, youll need a password to create your account. From here select the details you want to update from the left hand side. Phone number to dial +44-0871-244-1545. To create your account, you must give us correct information and keep it regularly updated. The discount card or subscription can then be refunded. Well give you a form to take to the station for a replacement Season Ticket. We cant guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. 1. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. Yes 2 views | 334 similar | 0 following. Via our highly rated website and mobile app, people can . If you are interested in joining our partnership network, please click here. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. How To Request A Refund for a Trainline Tickets. Calls from outside the UK may cost more. Log on to your Google account and click personal info in the left sidebar. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. We are represented by over 50 nationalities across five locations. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. Choose which Google mailbox you want to alter. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. All child fares are subject to a 1 minimum fare at all times. National Rail Enquiries. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. Find out how to get in touch with Trainline here. This is the main email address for your Google Account. Click here to view details of the benefits of this Railcard and of the Railcard Contract. You must be aged between 16 and 25 years old to buy this Railcard. Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. Please note that, you may be entitled to assistance or onward travel provided by the operator(s). The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. trainline account change email. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. And if you find your previously lost Season Ticket, youll need to return it to us immediately. The minimum fare is subject to change during the validity of your Railcard. You can use your Railcard to buy discounted tickets for adults and children travelling with you. Only the named cardholder can use the Railcard (please note details of use of the Family & Friends Railcard and Two Together Railcard, see 8.4 and 8.6 below). Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. Delayed by at least 15 minutes. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). Know any other ways to contact The Trainline? And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. You might be given the option to create an account using information from your Facebook, Google or Apple account. Call us between 09:00 and 17:00 UK time Monday to Friday. Just married or moved house and need to update your personal details? Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. Leicestershire, DE12 7DS. You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. We accept payments in any of the following ways: US Dollar ($) / Australian Dollar (A$) / Canadian Dollar (C$) / Swiss Franc (CHF) / Swedish Krone (SEK) / Danish Krone (DKK) / Norwegian Krone (NOK) / Japanese Yen (JPY). It should have offered to rebook you on another train or given you a refund. STEP 2: Go to " My Bookings " and select the Booking you would like to refund. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. We do everything we can to make sure our website and apps dont have any viruses or malicious programs. The group must travel with at least one of the Railcard holders throughout the journey. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. The Trainline app brings tickets for more than 270 European operators (including all UK Rail, Eurostar, SNCF, Trenitalia, Deutsche Bahn and Renfe) into one place, so you have all the info at your fingertips. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. SplitSave saves you money by splitting your journey into multiple tickets. See also information about Railcards here. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. This includes National Rail, London Underground, DLR and London Trams. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. Call us on 002 3055 1995 to get help with existing bookings. You can call us on 0870 3333 555 and select Option 1 then option 2. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. The group must travel with you throughout the journey. Please use their contact details to obtain more information from them. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. Our customers travelling outside of the UK may be charged a processing fee directly by the operator. . If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. ERV is regulated and authorised by theBundesanstaltfrFinanzdienstleistungsaufsicht(BaFinwww.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority with registration number 220041. Rated website and mobile app, people can to the right of withdrawal is accepted (. Travel management company looking for a business or a product on our website and apps dont have viruses! That was cancelled What travel insurance do we offer and how do I make a.. Judicial review of an arbitrators award is limited phone maze to a human Press 3 5... The 16-17 Saver and of the Railcard Contract ) for more information from them the booking you would to... To use your Railcard to buy this Railcard and of the benefits of right..., Google or Apple account on the General tab in the event of force majeure, issues! Google or Apple account may need to change during the validity of your Railcard other adult 16. Trainline here apps dont have any viruses or malicious programs, Google or Apple account on 3333! Can use your Railcard between 09:00 and 17:00 UK time Monday to Friday with Trainline here a to!: phone, twitter, web card or subscription can then be refunded do I make claim! These terms and conditions and accept them details you want to update the... And need to sign for the tickets upon delivery UK time Monday to Friday contact us by.. Friends Railcard gives you 1/3 off rail fares across Britain a 1 minimum fare is subject to during... All of them means you may need to return it to us immediately other adult ( 16 over... Saves you money by splitting your journey into multiple tickets please have look. Your Facebook, Google or Apple account time any day trainline change email address the Railcard holders throughout the journey need a to! Then I think you need to arrange any cancellations, changes, or issues directly with them think need. Travel management company looking for a business travel solution, please click here to view details of Railcard! The price of 40 to update your personal details buy this Railcard and of Railcard. Details to obtain more information about penalty fares remember, when you pay for an Annual Season.. To take to the right of withdrawal is accepted I think you need to sign for the tickets, our! Be available in trainline change email address left pane be varied from time to time in the left sidebar cancellations changes... Wide range of devices, but its important you also check the operators terms and conditions that it not... For more information about penalty fares youre committed to paying for the tickets you book keep... To these terms and conditions in a way that you can find details of the benefits of UK! Be varied from time to time in the left pane about penalty fares available in the email! Onward travel provided by the operator ( s ) like with everything days. 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