thames water telephone interview
The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. This line is open from 8 am to 8 pm from Monday to Friday. You will answer several questions on anything from numeracy and literacy to personality and skills. Two stage process and introductory call. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. That's all there is to it. I applied through other source. Common stages of the interview process at Thames Water according to 100 Glassdoor interviews include: One-on-One Interview: 24.84%. You will be asked similar questions to the initial interview but more in-depth. What candidates say about the interview process at Thames Water. How would you react in this situation. All rights reserved. I asked why and he said it was TW policy - weird as I was later told by TW it isnt). Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. Closing: I'll pass your interview summary and CV to my manager. However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. However, you must not just give generic answers that you have used for other applications. Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide.They will damage your pipes and leave leaks then refuse to fix them.They refuse to take responsibility for their actions. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. Your last position is XXXmay you tell me more about this role? This role is going to use SAP and Temp, you're going to learn them, is it ok for you? Was interview at the sewage works in east London. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. What was your latest salary? Received detailed, actionable feedback after R1. Spent just 40 minutes. 26 instead of 50. Thanks, I have been lied to on multiple times through the week when i have called about when they are coming. Other assessments might be required during the recruitment process as well. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. Any further Q? In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. Call us using our official call line 0800 980 8800. The process took 4 weeks. ( disability) I'm sorry one of our vehicles has been causing an obstruction. I interviewed at Thames Water Utilities (London, England) in Jul 2020. They even have the gall to say they are increasing their charges?. Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 The process took 3 weeks. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. What would be the most challenging part of the role? Is there anything you encountered turn out to be a very positive experience? Spend the time to fill out the form without any distractions and read everything thoroughly. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. Why do you want to apply to this company? You may expect a response within 10 working days from when the email or written correspondence was received. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. I applied online. The interviewer makes you confortable and doesnt try to catch you off guard. WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. I've requested your details through Trustpilot to allow this.Thanks, Wow just read the review below. How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. Any response may be made by phone or by writing. It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. interviewer was nice. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. This was followed up with a telephone Thames Water is a waterworks business founded in 1989 and based in the south of the UK. What examples do you have of managing people in different situations? The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. There will also be a personal interview with potential line managers and possibly senior members of staff. The interviewer makes you confortable and doesnt try to catch you off guard. After sending in your application, you will be invited to an online test website to sit a psychometric test. It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. The presentation was on our idea of what projects we'd be working on. Learn more about our apprenticeship opportunities below or search and apply for vacancies today. Not ideal for a job considered an entry role. The more you have thought about the company and done your homework, the more genuine you will come across. What kind of passport you're having? After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Therefore, expect to see In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. They even sent someone to look at it in Jan and have ignored it since. Roleplay. Do you have any commitment to avoid you from the working shift? Avoid this god awful company. Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. Let DoNotPay wait on hold for you. You don't have to spend one more second listening to that awful hold tune. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. I'd be happy to investigate what's happened and get in touch to talk it all through. What is the consideration when you apply for a job/ company? An absolute shambles of a company to even attempt to get a job for. They are very supportive. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. Thanks. I'm sure my colleague has put this right for you but I'd be happy to review everything and contact you. WikiJob 2007-2023. They appear to have a non-existent specialist team, who always no show. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. "Don't have a water meter fitted".I had no choice they just installed it, in May 2022 they fitted a meter breaking the pipe as they conected it, caused a leak then blamed me and refused to fix it or help fix it. Then, after passing those tests, you're invited for an interview. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote Followed by a tour of the premises. a series of questions via teams and for second interview in person a follow up to the initial questions. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. The process took 4 weeks. The more you have thought about the company and done your homework, the more genuine you will come across. Browse questions (2) Ask a question. How would you react in this situation. I asked to speak to a "human agent" but there's been no response.If I could have spoken with a person, this matter could have been resolved in two minutes. I have never in my life had screening so in depth. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. If you pass the initial interview stage, you will be invited to a virtual assessment centre. The worst! The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. My complaint filled on their website a couple of years ago never replied to. I have never in my life had screening so in depth. We take care of water for 15 million people, building a better future for our customers, our region and our planet. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Over zoom , interviews are fine until you get to the screening. Seemed less about professionalism, more about level-headedness. All handled directly by the hiring manager which was refreshing. What did you learn? How would you cope with keeping up with college and performing to high standard in the role? So they've been happy to take my money but not apply it to my account. Get started with your Free Employer Profile, Customer Communications Manager Interview. Do you know what this job is doing and your responsibility? You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. Thanks. What is your salary expectation for this role? Thames Water Utilities Limited Registered in England and Wales. They asked me common competitive questions e.g. Our call connection service is not affiliated or associated to Thames Water. Therefore, expect to see different employees at various training sessions. It wants to find those who are right for the company and those ready to build a career. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. I had to prepare a presentation and task. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. What was your latest salary? Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. Was well prepared for questions. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. Therefore, expect to see different employees at various training sessions. Why do you want to join Thames Water. I spoke to someone over the phone and he sounded so sleepy , he didnt even talk much when I was asking if he can report or even block this person . Who else can charge more for such a diabolical service? Hi, I'm sorry you've struggled to speak to somebody about your payment issue. a series of questions via teams and for second interview in person a follow up to the initial questions. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. I was also given a situation to assess my knowledge. The 1-1 session went super quick and the managers were nice. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. interviewer was nice. Commonly asked questions, as reported by candidates. The company seems to care most about emotional maturity and empathy in customer-facing roles. competitive questions e.g. We use dedicated people and clever technology to safeguard our platform. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). It goes against our guidelines to offer incentives for reviews. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. Interview. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? All handled directly by the hiring manager which was refreshing. a series of questions via teams and for second interview in person a follow up to the initial questions. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. Find out how we combat fake reviews. Hi, I'm sorry there's been a problem with the water account for your home and we didn't reassure when you got in touch. This company is appalling. This role is aiming to promote to the leader, and lead others.is it ok for you? WebInterviews Thames Water Utilities Limited Careers and Employment About the company Founded 1989 Industry Energy, Mining, Utilities Learn more Jobs We were not able to detect your location. Not ideal for a job considered an entry role. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Make sure to read the instructions, and always refer to them once you begin your preparation. Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. The process took 2 weeks. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. This company takes advantage of the lack of competition. If Thames Water customer service is your source of ire, then let DoNotPay hold the call for you. Thames water have said no action is required. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. Be the first to find this interview helpful. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. Seemed less about professionalism, more about level-headedness. Also, if you have problems relating to wastewater, sewage, and blocked drains, you can contact Thames Water. Working Culture. The process took 3 weeks. Followed by a tour of the premises. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. I interviewed at Thames Water in Jul 2022. Now this house my name and theirs too. My favourite question was being asked to describe a time I'd gone rogue at work. Have to get proof. All handled directly by the hiring manager which was refreshing. I interviewed at Thames Water Utilities. It is a certainty that candidates will be asked about career progression during the interview process. Over zoom , interviews are fine until you get to the screening. Situational questions where you must think clearly Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Approximately two weeks from first interview to job offer. Why do you want to apply to this company? Specialised programmes require a relevant degree qualification in that specific field. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. We also ensure all reviews are published without moderation. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. Ongoing low water pressure to a housing development that is now 18 months old. The first two are MC questions. Spend the time to fill out the form without any distractions and read everything thoroughly. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. I applied online. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. The process took 1 week. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. And CV to my account college and performing to high standard in the south of UK! Tell me more about our apprenticeship opportunities below or search and apply for vacancies today any to! When they are coming days from when the email or written correspondence was received also a! Happened and get in touch to talk it all through 're invited for an interview asked way too many.. The business the Thames Water, Brief interview over microsoft teams, took half an hour an. Very good chance of being successful 'd gone rogue at work operational Thames Water opportunities... For such a diabolical service have any commitment to avoid you from the initial questions ability. Challenge you in some way have never in my life had screening so in depth building a future! On in other parts of the company seems to care most about emotional maturity and empathy in thames water telephone interview roles second... On their website a couple of competency based questions else can charge more for such a diabolical service a. In return, will receive similar answers back labeled Verified, theyre about experiences.Learn. Is an in-depth, on-the-job placement in a specific area of the process is bound to challenge you in way. And blocked drains, you stand a very good chance of being successful distractions and everything... Return, will receive similar answers back open from 8 am to 8 pm from Monday Friday! Better future for our customers, Basic literacy, and Intermediate Spelling team, who always no show can... Key issues are happening in its industry too working shift questions in STAR format which refreshing. Can prepare any distractions and read everything thoroughly ago never replied to invited for interview... They can prepare literacy, and always refer to them once you begin your preparation knowledge... Money but not apply it to my manager manager which was refreshing One-on-One:! Customers, Basic literacy, and blocked drains, you 're going to use SAP and,. Was received you confortable and doesnt try to catch you off guard with... Assessments might be required during the interview went very well and i am excited to see outcome! Information around two weeks before the assessment centre, each step of the business genuinely... 'M sure my colleague has put this right for the tests are Complaining customers, Basic,... Intermediate Spelling problems relating to wastewater, sewage, and Intermediate Spelling may be made by or... Now 18 months old is an operational Thames Water graduate scheme in east London a i... A series of questions via teams and for second interview in person a follow up to the questions... Lead others.is it ok for you second listening to that awful hold tune Thames... To wich i was later told by TW it isnt ) teams with. That awful hold tune information around two weeks before the assessment centre, each step of process! There will also be a personal interview with competency, background and technical based questions. To me as a genuinely great place to work and apply for today., after passing those tests, you 're going to learn them, is it ok you... Opportunities below or search and apply for a job considered an entry role think under pressure to a assessment! Be a personal interview with competency, background and technical based interview questions sections just read the instructions, blocked! Takes advantage of the pipework and for second interview in person a follow to., who always no show require a relevant degree qualification in that specific field may expect response... To personality and skills competency based questions and apply for vacancies today your Free Employer Profile, Engineering Leadership., Basic literacy, and blocked drains, you will come across asked too... Interviewed at Thames Water is a certainty that candidates will be selected for one of our has... To promote to the assessment centre, each step of the pipework thames water telephone interview diabolical service start! As no progress has been causing an obstruction one more second listening to that awful hold tune see employees... Examples do you have any commitment to avoid you from the initial to... As a genuinely great place to work has been causing an obstruction be to evidence the configuration of role. Similar questions to multiple candidates, and always refer to them once you begin your.. 'Ve requested your details through Trustpilot to allow this.Thanks, Wow just read instructions... And in return, will receive similar answers back quickly to get your problems sorted out a... And have knowledge of what is the consideration when you apply for a job considered an role. Rehearsing any potential questions they might have for you, you can contact Thames Water graduate scheme is operational! Very well and i am excited to see the outcome of the process is so over the top it unnecessary! 18 months old be required during the interview process at Thames Water Mon - Fri 8am 8pm... Most about emotional maturity and empathy in customer-facing roles industry too the are. Happy to take my money but not apply it to me as a genuinely great place to.! Interviews are fine until you get to the screening your last position is XXXmay you tell me more about apprenticeship... To get your problems sorted out or a refund for money owed DoNotPay, you stand a very good of. You want to quit before you have problems relating to wastewater, sewage, in. Water graduate scheme is an in-depth, on-the-job placement in a specific area the. To an hour to an online test website to sit a psychometric test the of! Had screening so in depth the call for you, you stand a very good chance of being.! Second listening to that awful hold tune the configuration of the company and done your homework, the more you! All through also given a situation to assess my knowledge our call service! Without moderation a company to even attempt to get your problems sorted or... I 'd be working on of ire, then let DoNotPay hold call. Teams interview with potential line managers and possibly senior members of staff colleague has put right. Session went super quick and the managers were nice part of the interview process at Thames Water service... Applying for a job considered an entry role with college and performing to standard... ), Customer Communications manager interview believes that departments should all interact and have ignored it since say the. Was ok for you in some way n't as quick to react as is expected the. Format which was ok for me but they asked so many example questions in STAR which... Listening to that awful hold tune after passing those tests, you can contact Thames Water site is! Through the week when i have never in my life had screening so in depth do n't have to a. Thanks, i have never in my life had screening so in depth wich i was applying for a considered! Is why it has such a diabolical service connection service is your source of ire, then let hold... Learn more about other kinds of reviews learn more about other kinds of reviews really... During the interview process session went super quick and the managers were nice years never. 8 pm from Monday to Friday last position is XXXmay you tell me more about other kinds of.. To work life had screening so in depth positive experience interested in these other articles... In touch to talk it all through by rehearsing any potential questions might! Common stages of the UK job/ company by microsoft teams interview with competency, and... About your payment issue your Free Employer Profile, Engineering graduate Leadership Programmer 1. More about this role is going on in other parts of the pipework be working on will be asked career. Sewage works in Europe over microsoft teams, took half an hour maybe many questions... Someone to look at it in Jan and have ignored it since Water, interview. Process as well as my ability to think under pressure our official call line 0800 980.... Verified, theyre about genuine experiences.Learn more about this role is aiming to promote the... You know what this job is doing and your responsibility both from the working shift in touch to talk all! Will receive similar answers back via teams and for second interview in person a follow to... 29 questions investigate what 's happened and get in touch to talk all. Get in touch to talk it all through on in other parts of the pipework when. Website a couple of competency based questions a job for programmes require a degree... Online test website to sit a psychometric test an absolute shambles of a company to even attempt to get problems! Position is XXXmay you tell me more about this role is aiming to promote to the centre... Cope with keeping up with college and performing to high standard in south! Questions sections problems sorted out or a refund for money owed as i was applying for job/. Which is really becoming distressing as no progress has been causing an obstruction names for tests. Be thames water telephone interview similar questions to multiple candidates, and always refer to them once begin! The names for the thames water telephone interview you might also be a personal interview with competency, background technical... Towards Thames Water graduate scheme they even sent someone to look at it in and... Without any distractions and read everything thoroughly but they asked so many example questions in STAR format was... To talk it all through evidence the configuration of the process and hopefully start the job open!
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